SHORT AND LONG TERM DISABILITY

Plan ahead. We have all been given this advice at one time or another. One way to plan ahead is to take an employment position that offers short and long term disability coverage. This gives us the peace of mind that, in the extremely unfortunate event that we are injured to the point where we can no longer work, we are not left without any source of income to cover our daily expenses, like a mortgage, rent, groceries, or hydro. For those who are not offered disability coverage through their employer or if they are self-employed, a private disability policy might be purchased. The theory is that with this kind of peace of mind insurance, we can rest easy; we will be covered in the case of an unforseen serious injury or illness.

One might expect that there would be little need for a lawyer to protect your rights; it should be as simple as “if I can’t work, my insurance company starts to make the payments described in my policy.” Unfortunately, pursuing long term disability claims can sometimes lead to more frustration than peace of mind. There are numerous disputes that can arise between you, the individual unable to return to work, and the disability insurance company. A brief overview of some of the issues that frequently arise quickly sheds light on the complexity of this area of insurance law:

the definition of ‘disabled’: many policies require that the insured suffer “total disability”. What does this mean? Does a concert pianist that has one finger amputated meet this definition? She can still play the piano, but not as she did before. Is she entitled to disability benefits?

    • the definition of ‘disabled’: many policies require that the insured suffer “total disability”. What does this mean? Does a concert pianist that has one finger amputated meet this definition? She can still play the piano, but not as she did before. Is she entitled to disability benefits?
    • disability from your “own occupation” or “any occupation”: many policies will pay you disability benefits if you can not return to your own occupation, the job you were doing at the time of your disability. This will only last for so long, typically two years. After two years, you then have to show that you are unable to perform any occupation for which you are reasonably suited by looking at your education, work experience and any other training. If the concert pianist is no longer able to perform, but now must now must earn an income teaching piano to children, at half the pay, does she still satisfy the test of “any occupation”?
    • time limits on claims: most disability insurance policies discuss by when claims must be started or else be entirely barred. Some policies suggest that claims must be started within one year of a denial. The Limitations Act suggests that the general limitation period of two years would apply from discovery of a cause of action (typically a denial of benefits). Which time limit applies to your denied claim? When is a claim actually denied? Is a claim denied if the insurance company has stopped paying, but has also said that you have a right to appeal their decision?
    • proving entitlement: at the outset of a disability claim, the claimant must rely on a brief application of only a few pages to be submitted to the insurer. This form is typically completed by your family doctor and is the initial medical document that supports entitlement. What happens if the insurance company asks for clinical notes and records? Typically the insurer will take the position that the claimant has to pay for the documentation. What if the cost is exorbitant? What if your family doctor’s office is extremely busy and fails to respond to the insurer’s request in a timely fashion? What if the insurance company forces you to see a specialist that they have hand-picked, and that specialist determines that you do not satisfy the disability definition? Will your family doctor send you to an OHIP paid specialist, which could take a number of months? What do you do to cover your day to day bills in the meantime?
Disability litigation can be extremely frustrating and demoralizing to the people most in need of help. If you are unable to work and do not believe that your insurance company is providing the peace of mind insurance that you had expected, speak with a lawyer to ensure that you can focus on trying to recover from your injury or illness and let someone else, experienced and qualified, deal with the insurance company.